What do you want to do at the VAC?
Booking an appointment with VFS Global to enrol Biometrics is a free service. Beware of persons who may demand payment for it. Please only book one appointment to provide your biometrics. If you cannot attend your appointment, or wish to schedule an appointment at a different location, please cancel your original appointment as soon as possible.
To find out if you need to give biometrics, you'll have to visit
Personal Information:
For the sole purpose of scheduling appointment VFS Global will collect Personal Information from the applicant. Do not include any personal information other than what is required by the appointment scheduling system in emails, webchat, SMS or other non-secure electronic communications. A consent form in this regard will be required from the applicant.
Emergency Biometric Appointments:
The criteria for an emergency biometric appointment is as follows:
- Death of an immediate family member residing in Canada
- Critically ill immediate family member residing in Canada
An immediate family member is defined as a
spouse or common-law partner
dependent child
dependent child of a dependent child
parent or step-parent
guardian or tutor
Applicants requesting emergency appointments for the purpose of biometric collection must provide proof of emergency (any one of the following) at the time of attending an appointment at the VAC
- Death/Medical Certificate
- Letter from Medical Officer/Unit
- Letter from Funeral Home
Please note the VAC will report all applicants to IRCC who do not present the required proof of emergency at the time of attending an emergency appointment at the VAC. IRCC may take this into consideration when reviewing the application.
An emergency biometric appointment does not affect IRCC's processing times for the application or the outcome.
Please note that emergency biometric appointments cannot be scheduled using the online appointment system. To schedule an emergency biometric appointment, please do so by calling the VAC Contact Centre or by visiting the VAC in person.
The appointment login screen enables you to:
• Schedule an appointment
• Re-Schedule an appointment
• Cancel an appointment
You'll have to follow the instructions mentioned on the page to create your own login credentials and schedule an appointment.
If you wish to schedule an appointment via telephone, you can do so by calling the helpline numbers 18002668858, 022-67866002, 022-62018404
A contact centre agent will be available to assist you in scheduling, rescheduling, or cancelling an appointment.
If you wish to schedule an appointment via email, you can do so by using the web form.
If you wish to schedule an appointment, you can do so by initiating a chat.
A contact centre agent will be available to assist you in scheduling, rescheduling or cancelling an appointment.
If you wish to:
• Schedule an appointment in person
• Re-schedule an appointment in person
• Cancel appointment in person
You can walk in to the Canada Visa Application Centre during stipulated business hours to request for this service and also schedule an appointment using the self service method.
Please note:
• VFS Global will only collect your Personal Information for the sole purpose of scheduling an appointment. Do not include any personal information other than what is required by the appointment scheduling system in emails, web chat, SMS or other non-secure electronic communication. You will be required to complete a consent form.
• The appointment letter will provide details of the date, time and location of the appointment, along with other relevant information.
• You'll have to arrive at the Canada Visa Application Centre 15 minutes prior to your appointed time.
• You can click here, to know about the security regulations at the Visa Application Centre.
